Request Store Closure & Account Deletion
This page provides instructions and an automated request channel for retail store owners and business operators using the Muses Mart Merchant application to close their store, delete their account, and permanently erase all business and personal data.
Absolute Guarantee: Zero Data Retention & Permanent Deletion
Upon store closure and account termination, your merchant and store data will NOT be retained and will be PERMANENTLY and IRREVERSIBLY DELETED from our databases, cloud storage, and server clusters. Your product catalog, inventory photos, staff credentials, and bank settlement details are thoroughly destroyed.
1. What Merchant Data is Permanently Deleted
Following verification and fulfillment of any pending customer orders, the following data categories are permanently purged:
| Data Category | Specific Items Permanently Deleted | Status After Deletion |
|---|---|---|
| Owner & Staff Credentials | Store owner full name, registered mobile phone number, email address, password hashes, and staff user records. | Permanently Erased |
| Storefront & Location Data | Store business name, shop address, physical landmarks, Google Maps GPS coordinates, and delivery radius settings. | Permanently Erased |
| Product Catalog & Images | All inventory items, prices, descriptions, SKU records, and all uploaded product photographs and storefront banners stored in Cloudflare R2 object storage. | Permanently Erased |
| Banking & Payout Setup | Beneficiary account holder details, bank account numbers, IFSC codes, and UPI IDs used for payout routing. | Permanently Erased |
| Device & Notification Data | Firebase Cloud Messaging (FCM) order alert tokens, device identifiers, and notification histories. | Permanently Erased |
2. Pre-requisites Before Deletion
To ensure consumer protection and accurate settlement:
- Pending Orders: Any customer orders currently marked as Placed, Accepted, or Out for Delivery must either be fulfilled or cancelled.
- Outstanding Payouts: Any accrued order payouts will be settled automatically to your registered bank account before final account termination.
3. Method 1: Request Deletion Directly in the App
Store owners can initiate account closure and data deletion directly from their Android device:
Open Store Profile
Launch the Muses Mart Merchant app and navigate to the Store Profile tab from the bottom navigation bar.
Select Store Closure
Scroll down to the Settings & Privacy section and tap Close Store & Delete Account.
Confirm Irreversible Closure
Review the closure terms and verify your identity via the SMS OTP sent to your registered phone number. Upon verification, your store is instantly delisted from the Muses Mart marketplace, and all catalog, media, and personal data are queued for permanent deletion.
4. Method 2: Web Deletion Request (Without Reinstalling App)
If you no longer have access to the merchant application or device, submit your deletion request using the form below:
Submit Online Merchant Account Deletion Request
Submit your registered merchant mobile number and store name. Our merchant verification team will verify your ownership and execute full, permanent data deletion.
5. Direct Email Support Channel
You can also contact our merchant privacy department directly via email:
📧 Email: support@musesinfotech.com
Subject: "Permanent Merchant Account and Store Deletion Request - Muses Mart Merchant"
6. Deletion Timeline & Guarantees
- Immediate Marketplace Delisting: Your store and products become invisible to consumers immediately upon request confirmation.
- Permanent Data Destruction: All database rows, catalog files, and uploaded Cloudflare R2 photos are completely erased within 48 to 72 hours.
- Zero Retention: No customer records or product data are retained for secondary commercial purposes.