Request Account & Data Deletion
This page provides instructions and an automated request channel for users of the Muses Mart Consumer application to permanently delete their account and erase all associated personal data.
Absolute Guarantee: Zero Data Retention & Permanent Deletion
When you delete your Muses Mart account, your data will NOT be retained and will be PERMANENTLY and IRREVERSIBLY DELETED from our active databases, cloud servers, and media storage. We do not keep backdoors, residual tracking records, or sell your personal details to third parties.
1. What Data is Permanently Deleted
Upon completing your deletion request, the following information is permanently destroyed:
| Data Category | Specific Items Permanently Deleted | Status After Deletion |
|---|---|---|
| Identity & Credentials | Registered mobile phone number, customer name, display name, password/auth hashes, and active JSON Web Tokens (JWT). | Permanently Erased |
| Delivery Addresses & Location | All saved house/flat numbers, street names, landmarks, city, pincode, and saved GPS coordinates. | Permanently Erased |
| Shopping & Cart Data | Current shopping carts, selected items, store favorites, and order notes. | Permanently Erased |
| Customer Support & Media | All complaint tickets, support chats, customer care logs, and uploaded image attachments stored in Cloudflare R2 object storage. | Permanently Erased |
| Device & Notification Data | Firebase Cloud Messaging (FCM) push tokens, device identifiers, and notification logs. | Permanently Erased |
2. Method 1: Delete Directly Inside the App
If you have the Muses Mart app installed on your Android device, you can delete your account instantly without human intervention:
Open Profile & Settings
Launch the Muses Mart app on your device. From the bottom navigation bar, tap Profile or Account.
Navigate to Privacy & Security
Scroll down and select Settings > Privacy & Security > Delete My Account.
Confirm Permanent Deletion
Read the irreversible deletion warning and tap Confirm Delete. You will receive an OTP on your registered phone number to verify ownership. Once verified, your account and all data are deleted immediately and you will be signed out.
3. Method 2: Web Deletion Request (Without Reinstalling App)
If you have uninstalled the app or cannot access your Android device, Google Play policies guarantee you the right to request deletion directly via the web. Fill in the form below or email us directly:
Submit Online Account Deletion Request
Submit your registered mobile phone number. Our automated verification system will send you a final verification prompt, and your account and data will be permanently wiped.
4. Direct Email Support Channel
You can also request manual account purging by sending an email from your registered email address or citing your registered mobile number to:
📧 Email: support@musesinfotech.com
Subject: "Permanent Account and Data Deletion Request - Muses Mart Consumer"
5. Deletion Timeline
- In-App Deletion: Effective immediately (session revoked, database record scrubbed).
- Web & Email Requests: Processed within 24 to 48 hours following identity confirmation.
- Cloud Backups: Automated database snapshot backups rotate and permanently overwrite previous cycles within 14 days, after which no cryptographic trace remains.